Effective Date: July 1, 2025
1. Introduction
Welcome to Dove Manor LA (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, especially in connection with our SMS/text messaging (A2P / 10DLC) services.
By using our website or opting in to receive SMS messages from us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information:
Contact information: name, email address, phone number (mobile).
Usage information: pages viewed, clicks, IP address, device/browser data.
SMS / Messaging data: your mobile number, timestamp of opt-in, messages you send us (if two-way), message metadata.
Other information you voluntarily provide: feedback, inquiries, preferences, or booking details.
3. How We Use Your Information
We use the information we collect to:
Send you SMS messages (promotional, transactional, reminders, updates) when you opt in.
Operate, maintain, and improve our website, products, and services.
Personalize your experience (e.g., offers, content, and updates).
Provide customer support and respond to inquiries.
Comply with legal obligations or enforce our Terms of Service.
Detect, prevent, or address fraud, security, or technical issues.
4. Opt-In / Consent for SMS
You must explicitly opt in to receive SMS messages from us (e.g., via checkbox, online form, or SMS reply).
By opting in, you agree to receive recurring text messages from us. Message frequency may vary.
Standard message and data rates may apply from your mobile carrier.
You can opt out at any time (see section 5).
We maintain records of your consent (time, method) to comply with A2P and carrier regulations.
5. Opt-Out / Stop / Unsubscribe
You can stop receiving text messages from us at any time by replying with STOP, END, CANCEL, QUIT, or UNSUBSCRIBE (case-insensitive).
After we process your request, we’ll send a confirmation message (e.g., “You have been unsubscribed. No further messages will be sent.”).
You can also email us at the address below to be removed from our messaging list.
6. How We Share Your Information
We respect your privacy. Here’s how we may share information:
Service providers: trusted partners who help us operate our website, send SMS, process payments, or host data. They must follow confidentiality and data-protection standards.
Legal obligations: when required by law, regulation, or legal process.
Business transfers: if Dove Manor LA is merged, sold, or reorganized, data may transfer under this same Privacy Policy.
Important for A2P / 10DLC compliance:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for required service providers for SMS sending.
7. Data Retention
We keep your information only as long as necessary to fulfill the purposes described here or as required by law. SMS opt-in data is retained as long as needed to demonstrate consent. When no longer required, we securely delete or anonymize it.
8. Security
We use reasonable technical and organizational safeguards to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
Access or correct your personal data.
Request deletion of your data (where legally allowed).
Withdraw consent for marketing messages.
Lodge a complaint with a supervisory authority if you believe your data rights were violated.
To exercise these rights, contact us at the details below.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will post the new version on this page with a new Effective Date. Continued use of our website or services after any changes means you accept the updates.
11. Contact Us
Dove Manor LA
106 W Hall Ave, Slidell, LA 70460, United States
Email: [email protected]
Phone: +1 504-401-4433